Politique de remboursement

We have a 30-day return policy, which means you can request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at support@bappkon1.com. Please note that returns need to be sent to the following address: [Shanghai Benxi Electronic Technology Co., Ltd. shanghaishifengxianquxiaotanglu146nong36zhuang180hao602shi
201401]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. We do not accept returns that are sent back to us without prior authorization.

If you have any questions about returns, you can always contact us at support@bappkon1.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (like beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

We’re sorry, but we do not accept returns for sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

EU 14-day Cooling-off Period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not. If approved, the refund will be processed back to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have not received your refund 15 business days after we approved your return, please contact us at support@bappkon1.com